Returns and Changes

INFORMATION RELATING TO THE EXERCISE OF THE RIGHT OF WITHDRAWAL

To make an exchange, the customer is required to return the items received for which he will receive a refund and place a new order

 

RIGHT OF WITHDRAWAL


The Customer has the right to withdraw from the contract, without indicating the reasons, within 30 days.
The withdrawal period expires after 30 days from the day on which the Customer or a third party, other than the courier and the designated Customer, acquires physical possession of the good or the last good in the case of multiple goods ordered by the Customer in a single order and delivered separately.

 

To return, follow the procedures below:

 

please make sure that the products are in the same condition in which you received them, with all tags attached and with the original boxes, otherwise we will not be able to accept your return and refund it.

 

METHOD 1 - USE THE FILLED-OUT LABEL


  • Pack the boxes in the package with which you received them or one that is equally sturdy, add this form duly filled in and apply the shipping label trying to covering the one applied when shipping out.
  • Book the shipment pickup:
    • online on the FedEx Website
    • by phone, find your local FedEx contact on Google

We will make a full refund of your order within 14 days of receiving your package. The cost of shipping the return of € 10 will be deducted from the refund.

 

METHOD 2 - SHIP WITH YOUR PREFERRED COURIER


  • Pack the boxes in the package with which you received them or one that is equally sturdy, add this form duly filled in.
  • Go to the local post office or another courier to send the package to the following address:

Fratelli Diversi srl

Piazza Giolitti 287

51036 Larciano

PT, Italy

 

We will make a full refund of your order within 14 days of receiving your package. We will refund the purchase cost of your order in full.

The Customer is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.


To meet the withdrawal deadline, it is sufficient for the Customer to ship the items to be returned before the withdrawal period has expired.